Cannot remove email account from cPanel – IP Geeks

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150 Riverside Pkwy Suite 206 Fredericksburg, VA 22406

Cannot remove email account from cPanel

  • 543

This can happen when switching the domain name on an account:

Sorry, you do not have access to the domain domain.com

Remove the following folders, if they exist:

/home/user/mail/olddomain.com/xxx
/home/etc/olddomain.com

Locate and backup the following files:

/home/user/.cpanel/
email_accounts.yaml
email_accounts.cache

Empty email_accounts.cache and edit email_accounts.yaml to remove the accounts/domain no longer required.

If it still does not work, you can try running ‘/scripts/whoowns olddomain.com’ for some additional information.

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