150 Riverside Pkwy Suite 206 Fredericksburg, VA 22406

Contact Email sales@ipgeeks.com
Phone Number 1.888.522.3177

150 Riverside Pkwy Suite 206 Fredericksburg, VA 22406

North American Support
Branded Support
Around the Clock Support
Shared Support Staff
Quick Response and Resolution
Pay Per Service

HIGH QUALITY AND RELIABLE HELP DESK SUPPORT

Reliable, Flexible, & Cost-Effective
HelpDeskSupport

Help Desk Support

The foundation of IP Geeks outsourced support services is our technical support provided via help desk. Our web hosting specialists assists your customers, freeing up your time for other tasks. This allows you and your team to focus on sales, marketing, and building your hosting company while we work hand in hand with your clients.

PER TICKET SUPPORT PLANS

25 TICKET MINIMUM

BRONZE

$4.99

Per Ticket

 

Minimum Tickets 25

Maximum Tickets 99

24/7 Coverage


SILVER

$4.29

Per Ticket

 

Minimum Tickets 100

Maximum Tickets 299

24/7 Coverage


GOLD

$3.99

Per Ticket


Minimum Tickets 300

Maximum Tickets 499

24/7 Coverage


PLATINUM

$3.59

Per Ticket or Less


Minimum Tickets 500

Unlimited

24/7 Coverage


We Build on your Client Connections with Help Desk Support

Help desk support is one of the most popular types of support provided by hosting companies. Most provide three options, which include phone, online chat and help desk support. Some clients prefer to pick up the phone and actually talk to a live person, while others just want to open a support ticket to ask their questions. With help desk support, your clients will gain easy access to your support team.

  • 100% North American Support
  • Fully Branded Support
  • 24/7 Support Coverage
  • Windows & Linux hosting support
  • Quick Response and Resolution
  • Hands on Management Team

FREQUENTLY ASKED QUESTIONS

1. Does per ticket pricing have overages?

The pay per ticket pricing does not have overages. If you go over the package you select the price per ticket goes down.

2. I need telephone and chat support do you offer this?

We offer many web hosting support solutions, including telephone and chat support services. We offer complete hosting solutions for your support needs. Also we offer a free support audit and an account manager will get you the best possible pricing.

3. Will clients know my support is now outsourced?

Our branded 100% North American support specialists, allows our staff to integrate into your support. We act as your in-house staff and we treat each customer with the utmost care to build your brand. The best part about outsourcing your help desk support to IP Geeks is that you can still keep it branded under your company name. This is vital to your success because you want the support to appear as if it’s coming from your company, not a third-party. Setting up your own in-house support team is very expensive and time consuming. Not only does the expense make it difficult to establish great in-house support, but the lack of experts also makes it hard. However, you can outsource your hosting support to our team of experts and we will make sure it’s completely branded with your company name.

4. Our all support agents located in North Americia?

All our support specialists are located in North America in one of our two North American locations. The main office is located in Fredericksburg, VA, USA and the main support office is located in Charlottetown, PEI, Canada. We provide support for over 50 web hosting companies across the globe.

5. What is the benefit of IP Geeks 100% North American Support?

All staff are located in North America, this provides you a fully trained support team that can integrate into your support desk without your clients knowing support is outsourced. IP Geeks is a branded support solution, this means all responses in your help desk reflect as your company, not ours.

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