What Outsourced Tech Support Can Mean for You

  • More Satisfied Customers:

    Satisfied customers equals more revenue. That should be the ultimate aim of your business. Our experienced support technicians will guarantee the quick resolution of all your customers’ concerns that should keep them happy and satisfied.

  • Savings, Savings, and More Savings:

    Outsourced tech support means that you can save a lot of money. The cost of infrastructure, equipment, and the personnel to have your own in-house support team can be prohibitive. By using our services, you can save a considerable amount without sacrificing the quality of the support that your customers will be getting.

  • Less Stress for You:

    Each aspect of your web hosting business can bring stress and worries. By opting for an outsourced tech support, you’re reducing the sources of stress which could affect you. Knowing that a reliable company is handling your tech support can be very reassuring.

Outsourced tech support means satisfaction for your customers and more time for your business.

Outsourced Tech Support for Your Company

Here are the things that we can do for your web hosting company:

Monitoring of Your Servers

Accurate, trackable, and timely responses to queries.

Server Management

Restore server health and ensure its consistent health. Increased and consistent server security.

Help Desk Tickets

Accurate and trackable responses through help desk tickets.

Live Chat

Fast pick-up, issue resolution without a ticket, and effective triage.

Telephone Support

Clear and positive communication, efficient/quick issue triage, and issue resolution even without a ticket.

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STARTED

500+ Customers Outsourced Tech Support to Us

We have hundreds of clients all over the world. When they decided that outsourced tech support is the  best way to go for their company, they chose IP Geeks because of these reasons:

Highly Experienced Team

When we say that we’re experienced in delivering technical support for businesses like yours, we mean it! We have been in business for over 18 years!

100% White Labeled Support

With IP Geeks’ white-labeled support, it means that your brand can rest assured that all support requests are being answered, and that we’re doing so as ambassadors of YOUR brand! Support we deliver always looks like it’s coming from YOU.

North-American HQ

We have two sites in North America, that act as the hub to which our global team work and/or connect in order to provide all the support for our customers.

24/7

Support for your customers cannot wait or be delayed. When they have concerns, those must be addressed immediately. We will make sure those things are done while you rest and take things easy.

Customizable Support Packages

We recognize that not all businesses are the same. This is why the packages for our outsourced tech support are all customizable to fit the requirements of your company.

Exceptional Communication.

One of the problems normally encountered with outsourced tech support is the difficulty communicating with the service provider. We make sure that we are there for you. You can even link your Slack to ours for intra-office communications.

So, what are you waiting for? IP Geeks is your best choice for Outsourced Technical Support.

Trust the Numbers

At the end of the day, you would have to base your decision on numbers. Here are some numbers about our services that should make you stop and think:

Top Quality

In 2019, IP Geeks has answered tens of thousands of help desk tickets -yet despite our volumes, only 0.1% of tickets have generated QA requests from clients. Your customers deserve the absolute best quality, and we are here to deliver!

15+ Years of Tenure

The average tenure of our staff is over 5 years, with some staff being with us for over 15 years now. What does that mean for you? It means that the staff that will be handling your tech support knows what they are doing. They’re not just following procedures, but they know the system and they know how to really resolve issues.

5-star Customer Satisfaction

The value we provide can be found in our client retention. Some of our clients have been with us for over a decade now and our average retention rate is over 3+ years.

The Other Problems We Solve

  • Fatigue

    Our tech support doesn’t rest to make sure that you can.

  • Worrying

    Busy running your company? We make sure you have one thing less to worry about by taking over your tech support.

  • Lack of Satisfaction

    It’s not easy keeping all of your customers happy and satisfied. IP Geeks provide best-in-class outsourced tech support maintain a high level of satisfaction for your customer base.

The End Results

What are the end results of letting us do your tech support?

Focus

You will be able to focus on other aspects of your business.

More Time

We can give you back your time.  As a business owner, time is your most important asset. You have to make sure that you maximize how you use it. We can help you do that.

Customer's Apporval

Your customers want to feel that they are being cared for. By getting our outsourced tech support option you are one step closer to achieving that. We know how to take care of your customers so they feel valued.

Flexibility

Your tech support needs will vary from day to day. Our plans are specifically designed for that so it can be flexible to meet your changing needs.

Get In Touch & Gain Peace of Mind

You’re one step away from faster web hosting support, expert talent and better server health.

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