150 Riverside Pkwy Suite 206 Fredericksburg, VA 22406

Contact Email sales@ipgeeks.com
Phone Number 1.888.522.3177

150 Riverside Pkwy Suite 206 Fredericksburg, VA 22406

North American Support
Branded Support
Shared Support Staffed
Around the Clock Support
Quick Response and Resolution
Customizable Plans

MINIMIZE YOUR SUPPORT COSTS WITH SHARED AGENTS

ALL PLANS INCLUDE SUPPORT TICKETS, TELEPHONE SUPPORT, AND LIVE CHAT

shared

Shared Web Hosting Support

Our shared support plans offers a company a complete support solution.  The shared plan benefits a business with with lower support volume or requires partial coverage.
Shared staff assist multiple web hosting companies minimizing the support costs. These packages includes help desk support, telephone support, and live chat support.

STANDARD PLANS DO NOT SUIT YOUR NEEDS?

REVIEW, CUSTOMIZE, CONTACT, AND GET SUPPORTED
  • Help Desk Support
  • Telephone Support
  • Live Chat
  • Billing Support
  • Tier 1 Agents
  • Tier 2 Agents
  • 24/7/365 Support
  • Number of Tickets
  • Telephone Minutes
  • Completed Chat Requests
  • Response Time
 
Shared Basic
$349.95 / month
  • Addon $50/mo
  • 25 Tickets
  • 60 Minutes
  • 25 Chats
  • 60 Minutes
Shared Business
$1149.95 / month
  • Addon $40/mo
  • 100 Tickets
  • 180 Minutes
  • 100 Chats
  • 50 Minutes
Shared Corporate
$3199.95 / month
  • 300 Tickets
  • 600 Minutes
  • 300 Chats
  • 45 Minutes

FREQUENTLY ASKED QUESTIONS

1. Can the plans be customized?

Absolutely! Our standard packages do help many clients to get started. We know each clients needs are different. We will work with you to customize a package that suits your support and does not break the bank.

2. Do unsured services roll over?

Unfortunately at the end of each billing cycle the package and any unsure instances resets. We staff based on the support needs for the billing period to ensure quick response and resolution.

3. What is the cost of overages?

Overages can happen at anytime because of spikes in support. We do charge for overages. If you have consistent overages your account manager will tailor a support plan for you. The following is the cost per incident over your package. Tickets overages is $4.29, live chat overages is $3.99, and phone minutes are 1.79.

4. Are all support agents located in North Americia?

All our support specialists are located in North America in one of our two North American locations. The main office is located in Fredericksburg, VA, USA and the main support office is located in Charlottetown, PEI, Canada. We provide support for over 50 web hosting companies across the globe.

5. Will clients know my support is now outsourced?

All staff are located in North America, this provides you a fully trained support team that can integrate into your support desk without your clients knowing support is outsourced. IP Geeks is a branded support solution and this means all responses in your help desk are to reflected as your company, not ours.

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