Help Desk Services Your Customers Know & Love

The Help Desk is the most iconic communication tool employed by hosts – customers know they can log into their portal or send a direct email to Support, and somebody will answer their question or assist in solving their problem.

Fully white-labeled Help Desk Services

Help Desk Services provided by IPGeeks is no less iconic – and fully white-labeled! Regardless how many of your tickets we’re answering each month, we’ll always log into your help desk directly which helps your customers see responses coming from YOU!

A – Z Help Desk Services

With our Help Desk Ticket Support, we’ll handle all your regular ticket duties, including (but not limited to):

Providing account information (once verified)
Advising on outages, maintenance, etc
Sharing connection info for FTP, Mail and more
Correcting basic issues on accounts
Unblocking blocked IP’s
Correcting basic website problems
Providing advice, access to KB or other how-to assistance
Triaging issues to correct departments
Advising on Hosting best practices
PHPMyAdmin and MySQL Usage Assistance
Script-installation assistance/guidance
And so much more!

Getting started with IP Geeks is easy!

You’re one step away from faster web hosting support, expert talent and better server health.

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