150 Riverside Pkwy Suite 206 Fredericksburg, VA 22406

Contact Email sales@ipgeeks.com
Phone Number 1.888.522.3177

150 Riverside Pkwy Suite 206 Fredericksburg, VA 22406

North American Support
Branded Support
Shared Support Staffed
Around the Clock Support
Quick Response and Resolution
Pay Per Service

NEW GENERATION OF SUPPORT SERVICES

LEVERAGE OUR EXPERIENCE

Live Chat Support

Chat can be used for all levels of support and can run 24/7, or during specific times of the day. We can provide you with the necessary software, customize it for your needs free.
Adding live chat support services is a great way to reduce telephone support and it also increases sales. Live chat increases pre-sales communication and the likelihood of receiving new signups.
ChatSupport

PER CHAT SUPPORT PLANS

25 CHAT MINIMUM

BRONZE

$4.99

Per Chat

 

Minimum Chats 25

Maximum Chats 99

24/7 Coverage


SILVER

$3.99

Per Chat

 

Minimum Chats 100

Maximum Chats 299

24/7 Coverage


GOLD

$3.79

Per Chat


Minimum Chats 300

Maximum Chats 499

24/7 Coverage


PLATINUM

$3.59

Per Chat or Less


Minimum Chats 500

Unlimited

24/7 Coverage


Boost your Sales with Live Chat Support

Chat can be used for all levels of support and can run 24/7 or during specific times of the day. We can provide you with the necessary software and customize it for your individual needs. We provide a free hosted chat solution that allows you to manage your departments, operators, and chat images/logo. This allows you to customize the look and feel of your live chat service so it’s branded under your company name.

  • 100% North American Support
  • Fully Branded Support
  • 24/7 Support Coverage
  • Windows & Linux Hosting Support
  • Quick Response and Resolution
  • Hands on Management Team

REAL TIME CHAT SUPPORT

WE PROVIDE THE SOFTWARE AND INSTALLATION
tawklogo
Monitor website visitors in real time
Proactively engage visitors with Triggers
Customize your Visitor Widget to suit your site
Integrate with Wordpress, Joomla, Magento, etc..
Localize greetings and messages in your Language
...and much much more.

FREQUENTLY ASKED QUESTIONS

1. Does per chat pricing have overages?

The pay per chat pricing does not have overages. If you go over the package you select the price per ticket goes down.

2. Do I need my own chat software?

The live chat software would be setup on your website. We provide a free hosted chat solution that allows you to manage your departments, operators, and chat images/logo. This allows you to customize the look and feel of your live chat service so it’s branded under your company name.

3. Can I review my live chats?

Yes, you have access to see all the chat transcripts. Chat can be used for all levels of support and can run 24/7 or during specific times of the day. Adding live chat support services is a great way to reduce telephone support and it also increases sales.

4. Is our data safe?

We take your privacy, and data security very seriously. All communication between you and your visitors is over 128bit Secure Socket Layer, and all data is housed on encrypted servers.

5. How many Agents can we add?

As many as you like! There are no limits to the number of agents that you can share a site with.

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