150 Riverside Pkwy Suite 206 Fredericksburg, VA 22406

Contact Email sales@ipgeeks.com
Phone Number 1.888.522.3177

150 Riverside Pkwy Suite 206 Fredericksburg, VA 22406

North American Support
Branded Support
Shared Support Staffed
Around the Clock Support
Quick Response and Resolution
Pay Per Service

THE HOSTING SPECIALISTS THAT SPEAKS YOUR BRAND

UTILIZE OUR EXPERTISE

Telephone Support

Phone support adds that “human touch” to your support services. Many times the ability to speak directly with someone regarding an issue can mean all the difference in keeping a customer or bringing in new business. Our friendly, 100% North American phone support staff can make that difference for you!
PhoneSupport

PER MINUTE TELEPHONE PLANS

60 MINUTE MINIMUM

BRONZE

$1.99

Per Minute

 

Minimum 60 Minutes

Maximum 299 Minutes

24/7 Coverage


SILVER

$1.79

Per Minute

 

Minimum 300 Minutes

Maximum 899 Minutes

24/7 Coverage


GOLD

$1.59

Per Minute


Minimum 900 Minutes

Maximum 1499 Minutes

24/7 Coverage


PLATINUM

$1.49

Per Minute or Less


Minimum 1500 Minutes

Unlimited

24/7 Coverage


Telephone Support Delivered by True Ambassadors of your Company

Phone support adds that “human touch” to your support services. Many times the ability to speak directly with someone regarding an issue can mean all the difference in keeping a customer or bringing in new business.

  • 100% North American Support
  • Fully Branded Support
  • 24/7 Support Coverage
  • Windows & Linux hosting support
  • Quick Response and Resolution
  • Hands on Management Team

FREQUENTLY ASKED QUESTIONS

1. Does the per minute pricing have overages?

The pay per minute pricing does not have overages. If you go over the package you select the price per ticket goes down.

2. Do clients wait long for a call to be answered?

We schedule staff based on support needs and we do this well. In 2017 92% of all calls were answered in under 3 minutes. If an outage happens we enable your outage IVR, to inform your clients of any issues. This will cut down on calls and save your minutes.

3. Do you record phone calls?

Every inbound call is recorded for quality assurance. This allows us to audit the staff and ensure they have the documentation they need. Need a recording of a call? Contact your account manager to have this completed.

4. What greeting will be used?

We use your branded greeting. Each phone display's the company name so our web hosting specialists can use the correct greeting.

5. How are the call times tracked?

Our phone system tabulates call times from when the call is picked up, to when the call it is disconnect. This means if a client is waiting for an agent you are not billed.

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