Leading Outsourced
Web Hosting Support
for your customers.
Hosting brands can enjoy expanded operating hours, offer multiple contact outlets, and keep servers running tip-top at all times with these services:
Customer Support:
This is your user-facing support and customer service suite. With these services, IP Geeks will engage your customers to answer questions, provide support and guidance, and resolve problems.
All of our Customer Support options are fully White-Labeled, ensuring that every customer interaction is between the user and YOU.
Help Desk Tickets
We use YOUR Help Desk
1-25 > $5 per ticket + $25 admin fee
26-100 > $5 per ticket, no fee
101-500 > $4.50 per ticket, no fee
501-1500 > $4.00 per ticket, no fee
1501+ > Please contact us!
Live Chats
Powered by Tawk.to
1-25 > $5 per chat + $25 admin fee
26-100 > $5 per chat, no fee
101-500 > $4.40 per chat, no fee
501-1500 > $3.80 per chat, no fee
1501+ > Please contact us!
Telephone Support
We provide a DID to terminate your calls
1-60 > $2 per min + $25 admin fee + $10 DID fee
61-180 > $2 per min + $10 DID fee
181-600 > $1.75 per min + $10 DID fee
601-1800 > $1.50 per min + $10 DID fee
1801+ > Please contact us!
Server Stewardship:
Uptime issues? Need an Installation done? Or are you finally ready for some good old peace-of-mind?
Regardless your reason – IP Geeks Server Stewardship servics offer a range of reactive and proactive solutions for your servers!
Server Monitoring
Site 24×7 configured as needed
Per Server No Support
$40 per server per month
Per Server With Support
$24.95 per server per month
Server Management
Powered by Green Olive Tree
Per Server with No Support
$140 per server per month
Per Server with Support
$125 per server per month
Other Services:
We do so much! All of our plans are customizableĀ – and if there’s a service you need that you don’t see on our site let us know! We can help with all kinds of work from acquisitions and exits to mergers, consulting and more! Send us an email any time to [email protected], and one of our Managers will be delighted to discuss your needs!
What Our Clients Say
Having Slack so I can talk to the techs in real time makes streamlining support better than I ever imagined.
Migrating to our new platform was a pain, but IP Geeks really stepped up to take over the work and turned a nightmare into a dream come true!
I was blacklisted every other day until I picked up Server Management. Now, the only feedback I get is how great my servers are running!
Every few months, I request a one-time task and IP Geeks delivers without fail.
My startup business can’t afford 24/7 staffing for support. IP Geeks was my first stop when I started outsourcing, and now I don’t plan to go anywhere else š
I’ve left other outsourcers because they had high minimum support requirements. IP Geeks let me customize a package around my customers’ needs, and has no problems adjusting when my volumes do.
IP Geeks provided me the Tawk app and admin privileges when they took on my chats, and I have more control now than when I had my own app.
Get In Touch & Gain Peace of Mind
You’re one step away from faster web hosting support, expert talent and better server health.